FAQ

Get in Touch with AXIS-Y

• Language Support & Regional Assistance
• Official & Authorized AXIS-Y Social Accounts
• Contacting AXIS-Y Customer Support

Business & Collaboration Inquiries

• Business or Wholesale Inquiries
• Creator Collaboration Inquiry

Products By Skin Concerns

• Pores – Recommended Products
• Acne & Breakout - Recommended Products

Counterfeit Products

• I think I have a counterfeit product, but it feels just like the real one. Can I keep using it?
• How do I verify my AXIS-Y product using HiddenTag?
• How can I verify if my AXIS-Y product is authentic?

Returns & Refunds

• Eligible Returns – Common Questions
• Returns & Refunds – Eligibility and Process

Shipping

• My package was returned to AXIS-Y. What happens next?
• My package is missing. What should I do?
• Will I have to pay customs fees or import taxes?
• Shipping to the United States (Amazon-fulfilled orders)
• How can I track my order?
• How long does shipping take?

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Order-Related

• I can’t place an order — Address not found or shipping unavailable
• I received an email saying my order was flagged as potentially fraudulent. What does this mean?
• My order is incorrect. Can I add or remove products?
• Can I cancel my order?
• When will my order ship?

Product-Related

• How long do AXIS-Y products last?
• Are AXIS-Y products Halal?
• Are AXIS-Y products vegan and cruelty free?
• There are white particles in my Daily Purifying Treatment Toner. Is it still safe to use?
• Can I use AXIS-Y products while pregnant/breastfeeding?